I wanted to send 40 kg , 2 boxes from melboune australia ,to Sri lanka . So when I asked Trico International officer promissed that the goods will be delivered to Sri Lanka on 12 .9.2015. So we did all payments adn went to sri lanka. We did not get any news untill 16.9.2015. When we inquired from local Trico agent, he said boxes can be delivered only on 23.9.2015. You can see the irresponsible way way they have replied our emails.
Forwarded conversationSubject: BILL OF LADING - SHIPPING DECLARATION NO: 23-05733------------------------
From: Trico International Melbourne Date: Tue, Aug 25, 2015 at 8:28 AMTo: firstname.lastname@example.org
Dear Sir/ Madam,
Thank you for shipping your recent shipment with Trico International Pty Ltd and please find attached House Bill of Lading for your shipment.
Please check contents, especially whether Shipper / Consignee details are correct and in order. If there are any amendments, please notify us in writing within 05 working days upon receiving this email, for us to issue an amendment accordingly.
If all details are correct and in order please forward the attached Bill of Lading to your Consignee (receiver of goods) in Sri Lanka.
We have attached the Trico International shipping schedule for your reference along with this email.
If you have any further enquiries, feel free to contact us.
Thanks and regards,
----------From: Dulshan kalan Date: Wed, Sep 16, 2015 at 8:35 PMTo: Trico International Melbourne
Dear Ms Dilhara
Reference: HBL No: 23-05733
Date of handing over : 08.08.2015Port of Loading : Melbourne ,AUPort of Discharge : Colombo, LKShipperTharangika Wijesiriwardana/ Kaveendra Kalansooriya35 Prospect hill CresentDandenong North vic 3175AustraliaConsigneeTharangika Wijesiriwardana/ Kaveendra KalansooriyaAlahenpita, ThalpavillaKakenadura MataraSri lanka
Weight : 40 KgETD ( MELBOURNE) : 15.08.2015
ETA ( SRI LANKA ) : 12.09.2015
1. Above two boxes were handed over to you on 08.08.2015 , as you promised that two boxes will be delivered to Galle on 15.09.2015.And you issued the HBL No: 23-05733 after completing all the due payments to you.2. We informed you that we will be in Sri Lanka for a one month period , and these PERSONAL EFFECTS are for our personal use , while we stay in Sri lanka.3. The above 2 boxes not received to Galle ( cargo clearing destination ) up to now.
4. When we contacted Clearing agent over the phone today, he replied that the boxes have arrived to Colombo on 09.09.2015 as per his records , but will be delivered to Galle on 22.09.2015.5. We are due to leave Sri Lanka on 22.09.2015 , and as you can see the purpose of sending our personal goods have NOT FULFILLED, DUE TO YOU DELAY IN DELIVERING THE GOODS TO GALLE PORT AS PROMISED BY YOU. 6. We wish to inform you this has caused immense hardships and difficulties in our day to day affairs in Sri Lanka.7 . Also we wish to inform you that this is a gross violation of the contract and agreement between Trico International Pty Ltd and us ,the shipper8. We will be taking legal actions if you fail to deliver above material within two days from today and will be compelled to demand all the damages that caused to us as a result of your delay.9. Also we wish to inform you that if you DO NOT TAKE PROMPT ACTION , we will inform this situation to all the media in Sri Lanka as well as rest of the world.
----------From: Trico International Melbourne Date: Thu, Sep 17, 2015 at 9:43 AMTo: Dulshan kalan Cc: email@example.com
Dear Mr. Dulshan
This is to inform you that you have got wrong information with regard to the availability of your goods in Galle.
You can collect the cargo from Galle tomorrow.
Please call Ms. Renuka on 0727776261 for further information.
Trico International has been serving its customers to the utmost since its inception, growing better day by day.
Yet if you need to publish anything on media you are certainly permitted to do so.
Thanks & Regards
From: Dulshan kalan [mailto:firstname.lastname@example.org] Sent: Thursday, 17 September 2015 1:06 AMTo: Trico International Melbourne Subject: Re: BILL OF LADING - SHIPPING DECLARATION NO: 23-05733
----------From: Dulshan kalan Date: Sat, Sep 19, 2015 at 11:26 AMTo: Cc: email@example.com
Dilhara Karunanayake,Trico International,Auatralia.
We are rather dissapointed the way you have responded , to our earlier email. Your mail itself says we got wrong information from your Sri lankan agents . So it clearly says the poor caliber of staff that serve in your trico international . Having the fault in your hands , you did NOT have a modicum of courtesy to be polite in your reply to us. You act as if your company sent boxes FREE OF CHARGE FOR US , even though we paid all fees.This is VERY POOR CUSTOMER HANDLING , THAT WE NEVER EXPECTED FROM TRICO INTERNATIONAL.
LAST BUT NOT LEAST , WE FEEL SORRY FOR THE CUSTOMERS WHO DEALS WITH THIS KIND OF IRRESPONSIBLE COMPANYDefinitely we will publish this in all media , as a service to the people who want to send their cargo abroad ,in future.!!!
Dulshan and Tharangika
----------From: Dulshan kalan Date: Sat, Sep 19, 2015 at 11:30 AMTo: Trico International Melbourne Cc: firstname.lastname@example.org